FAQs for Schools
Why Choose West Country?
We are the largest Primary Supply Agency in Wiltshire. We have been operating for over 20 years, School’s stay with us and trust us, teachers come to us through recommendation and return to us when their circumstances require flexibility or they are seeking more regular or longer term positions. We work hard to understand the teaching requirements of your particular school and work to ensure that the teachers we send to you understand your ethos.
Our office staff are fully trained in recruitment and have backgrounds within education meaning that we can provide the professional support you need whilst appreciating the intricacies of school life.
We meet all of our teachers personally before employing them and follow the Safer Recruitment Practices.
What Industry Standards do you Operate within?
West Country Educational Agency have been awarded the Audited Education accreditation by the Recruitment and Employment Confederation.
We are also proud to say that we are one of the select local agencies who are eligible to meet the stringent professional requirements that have led to our inclusion in the DfE CCS Framework agreement. This provides a guarantee to all of our schools and teachers that we are nationally recognised as performing at the highest levels.
How are your teachers vetted?
Our safeguarding checks to protect you and the children in your school are rigorous and detailed in Keeping Children Safe in Education, September 2016 and the updated guidance, September 2019, issued by the DfE.
- Current DBS Enhanced Disclosures are held by all our supply teachers and all teachers are registered on the DBS Update Service. If there is any conviction on a DBS, the school will be informed.
- The Teacher’s DBS are all checked routinely on the Update Service for any changes. Additional checks will take place when prompted by a break in service. New Enhanced DBS are taken out if necessary. Additional checks are undertaken for individuals who have lived or worked abroad, and as a minimum, have carried out overseas checks on candidates who have spent any time overseas within the last 5 years.
- Children’s Barred List checks undertaken and checked regularly.
- All teaching assistants checked on Children’s Barred List.
- All candidates providing early years teaching have signed a declaration to confirm that they are not disqualified directly under Disqualification under the Childcare Act 2006.
- Recent written professional references are taken up to include last employer.
- Face to face personal interviews for all teachers.
- Passport/Driving Licence photo identity checked and verification of teacher’s current address.
- Right to work in the UK checked.
- Qualifications checked, CVs and employment history examined.
- TRA lists checked on appointment. TRA Prohibition and Sanction Lists checked regularly.
- All teachers have recent Child Protection and Safeguarding Children training.
How much will I pay for a Supply teacher?
For a standard day of supply, we have a very competitive rate which has allowed our schools to feel confident that we are paying our teachers fairly whilst bearing in mind their own budget restrictions. If a teacher enters into a longer-term role or a role requiring more input from them then we will work with you to ensure they are fairly compensated for the role they perform.
We abide by the Agency Worker Regulations 2010 and will contact you when these will begin to take effect for a teacher working within your school. More information on the Agency Worker Regulations can be found here: https://www.gov.uk/government/publications/agency-workers-regulations-2010-guidance-for-recruiters
How do I book a teacher?
To book a teacher call our office on 01225 706726. We are open from 7.00am to 6.00pm Monday to Thursday and 7.00am to 5.00pm on a Friday. Out of hours and during the weekend, our telephone will be monitored to ensure your requests are dealt with in a timely manner. During office hours you are welcome to email us at staff@westcountryagency.co.uk
What do you need to know to provide me with a teacher?
The minimum we need to provide you with a teacher is:
- Your school name.
- The date you require a booking for.
- Whether you need a morning, afternoon, full day, or ongoing supply.
- The age range you require a teacher for.
- Whether you require our teacher to plan or whether the work will be set by yourselves.
- A return contact name and telephone number (especially for out of hours bookings)
- Any SEN requirements
Any additional information you can provide such as special subject requirements, class sizes, whether there will be a TA in the class, if there are any special activities taking place during the day (fancy dress, book week, charity event etc.) can also be useful.
Is there other school information that you require?
We need to know the school start and finish times, and also lunchtimes.
It is helpful if you can provide useful landmark information to help find the school and also if you can provide information on car parking options.
Providing your behaviour and marking policies will enable us to attach them to our booking confirmations so teachers can have access to them in advance.
Sometimes it can be necessary for us to contact the school out of hours it is very useful for us to have an emergency contact number on our records.
What if we have particular teacher preferences?
Due to the differing nature of primary schools we know that some teachers will suit your requirements better than others. Let us know how the teachers we send you get on (a feedback form accompanies each invoice we send to you) and we will use this information when fulfilling your bookings.
If you request a particular teacher, we will do our best to book them for you, but this may not always be possible.
When will the teacher arrive at the school?
For advanced bookings we ask our teachers to be at the school a minimum of 30 minutes before the start of the school day. For a last-minute booking on the day this will not always be possible, but we will always try to ensure that we give you an estimated arrival time when confirming your teacher to you.
How can we support supply teachers in school?
Some schools have a supply handbook that they give to teachers when they arrive. This can contain information such as the general timetable, breaktimes, safeguarding contacts, class names and class teacher names etc.
It is useful to show the teacher to their class, make them aware of any SEN they may need to work with, introduce them to their TA and check on them during the day. Make them feel welcome.
Do you expect your teachers to do marking?
A supply teacher cannot mark to the same depth as a regular class teacher, they do not know the children so therefore cannot assess work. However, all of our teachers are expected to “light-touch” mark the children’s work stating it is marked by supply. The children should know that their work is appreciated and valued – they should not see a day with a supply teacher as a wasted day.
When will we be invoiced for a booking?
You are invoiced weekly the week following the booking. We accept payments by BACS or cheque and have 14-day payment terms.
What should I do if I have a complaint?
West Country Educational Agency endeavour to provide you with the best service possible and we hope you will have no reason to complain. However, if there is something which you believe needs improving or would like feedback on, please call us on 01225 706726. If you wish to formally record your issue, please address your queries to:
Mrs P Wiltshire
West Country Educational Agency
1 Canon Square
Melksham
Wiltshire
SN12 6LX
Or email us at HR@westcountryagency.co.uk
We aim to respond to every complaint within 7 days and our complaints procedure can be found on this website.






